Unsatisfied clients or bad reviews are part of having a business and you must be prepped to deal with them sooner or later. Here are a few tips I've learned in my +12 years working in Customer Service, that might help you: 1. RESPOND & ACKNOWLEDGE. Never ignore or simply delete a bad review (it can make matters worse, very quickly). Let the customer know you appreciate their comments (remember they have the right to express themselves) and either request more info via e-mail

You probably already know that businesses need to be social nowadays but the question is ... which social medial channels are right for YOUR business? You need to have presence but you don't need to have it in all of them. Here are some interesting facts on each social media channel and tips to choose the right one for you: First of all, let's take a moment to answer these questions: - Is your business a B2B (Business to Business) or B2C (Business to Consumer). - What's your